FREQUENTLY ASKED QUESTIONS

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We are the "cleaner" choice.  We clean as if it's our own place! we use 90% eco friendly cleaning products. We specialise in End of lease or Pre-Move in Cleaning. We Pride ourselves on Communication - We do the best we can to get your bond back in full* (*We guarantee on OUR Cleaning Only of course - IF there is any damage/Issues outside of a general cleaning Issue then WE cannot control this - BUT We ensure the property is satisfactory to the Real Estate/Owners based on our Cleaning only that we can control.)

We consider each job carefully to ensure the very best value for money-

We can do smaller jobs also, ie: 1 bathroom only or just a lounge room, however - We have a $250 (plus GST) minimum call out rate for any single/smaller jobs. This gives you flexibility but of course more value for money by us doing a full End of Lease/vacate clean.

Whilst our aim is always 100% commitment to you. We also believe Communication is key as well as us being value for money and eco friendly cleaning. So we try to ensure you know our basic services up front.

WHAT WE CHARGE EXTRA FOR -

**CARPET CLEANING (extra charge - $60 per bedroom size)

**BLINDS -- WE DUST Blinds as part of our end of lease cleans, BUT for actual cleaning of venetian or plantation shutters we charge $20 per window/blind set.

MOLD -- We only treat basic mold (Any serious mold requires a Mold expert) but if u require bathroom tiles - grout etc we will charge extra. Also, MOLD On walls/ ceiling would be an additional fee.. As this is deemed extra from a standard clean. Expect anywhere from $50-$400 extra depending on the extent.

We are a fully bonded cleaning service. We carry insurance for the work that we do in your home/Office/complex. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right. 

We cover the Entire Sydney Metro area.

Booking with Clean To Shine Sydney

Once you confirm your booking with us, we will email you an invoice. Please note that your booking is not secured until the 50% deposit has been paid. The remaining balance is due on the day of the clean.

If we are required to cancel your booking due to an issue on our end, your deposit will be refunded in full.

• The agreement is strictly between you (the customer) and Clean To Shine Sydney. Any disputes or issues with your real estate agent or landlord are not related to our services or payment obligations.
   
• If the final payment is not made on the day of the clean, we reserve the right to recover the outstanding amount through a debt collection agency or other legal means from the next day after the clean was completed.
   

• Our Bond Back Guarantee is valid for up to 96 hours (4 days) after the clean. Either you or your agent must notify us within this time if a re-clean is needed.
   
• Once notified, we require up to 72 hours (3 days) to return and complete the re-clean. However, if a request is made after the 96 hour (4 day) period, we are happy to return, but a minimum call-out fee of $250 + GST will apply payable by the customer or Agent before we return to re-clean.
   
• Full payment must be received before any re-clean is carried out. We guarantee our work regardless, so we do not wait for agent approval before payment is made.
   

Unfortunately, some agents may not allow us the opportunity to return, even when a re-clean is valid. This is why we require full payment on the day of service—to ensure our guarantee can be honoured fairly.

Cancellation Policy

• Deposits: A 50% deposit is required upon receiving the invoice. This must be paid no later than three days before the scheduled cleaning unless it is a last-minute booking.
• Cancellations within 48 hours of the scheduled clean: If you have paid a deposit and cancel within 48 hours, we reserve the right to retain your 50% deposit or charge a minimum $250 call-out fee. This applies even if you are rescheduling to another day, as such short notice does not allow us to adjust our bookings or recover an extra job that was lost
• Cancellations/ Reschedules three or more days in advance: If you cancel more than three days before the scheduled clean, we will retain $250 or the deposit amount, whichever is lower, as even if you are just re-scheduling we have lost a job on the original agreed date of clean
• Invoice Processing Fee: Once an invoice has been generated, a $50 administrative fee will apply if the booking is later canceled. This must be paid within two days.

Job Refusal Policy

If our team determines that a property is in an unsuitable or unacceptable condition, we reserve the right to decline service or request additional fees. If we choose to walk away from the job, the deposit will be non-refundable. IF we have NOT received a deposit or if the booking is through an Agent - a $250 call out fee will be charged.This policy ensures we are compensated for lost bookings due to circumstances beyond our control. We only refuse jobs under reasonable and justifiable circumstances.

Such as, Hot water (running from taps) must be available for all cleans - IF we do NOT have running HOT water, we reserve the right to abort the job. Our Team(s) cannot complete a satisfactory clean without the use of running Hot water.

For any questions or bookings, please contact:

📞 Ash: 0416 163 757
📞 John: 0419 271 839